Dental Shield Privacy Policy

Dental Shield collects account details like your name, email, phone number, and practice information; professional credentials and identity documents during onboarding; patient information entered for insurance verification; payment details processed through Stripe; and in-app messages between practice admins and dental professionals.

Yes - patient names, dates of birth, insurance policy details, and related benefits information are collected when authorized practice staff enter them for insurance verification and billing purposes. This data is handled under the confidentiality and security standards described in the Privacy Policy.

No. Dental Shield explicitly states it does not sell personal information. Data is only shared in specific circumstances - like with practices, professionals on the staffing marketplace, trusted service providers, or when legally required.

Dental Shield implements administrative, physical, and technical safeguards for Protected Health Information (PHI) and enters into Business Associate Agreements (BAAs) with covered entity clients as required. For more general compliance and security questions, you can also check the FAQ page.

Security measures include AES-256-GCM encryption for data at rest, TLS/SSL encryption for data in transit, secure server-side session management, rate limiting, role-based access controls, and regular security reviews. That said, no electronic system is 100% guaranteed secure.

Dental Shield uses trusted providers including Stripe for payments, Resend for email delivery, OpenAI for AI features, and Google Maps for location services - each only accessing what's necessary to perform their specific function. Insurance clearinghouses like DentalXchange, Availity, and Office Ally also receive data solely for eligibility verification.

No. According to the policy, the Chrome Extension only accesses dental PMS web pages to extract patient data for insurance verification and benefits lookup. It operates within the active tab, communicates only with Dental Shield servers, and does not access unrelated websites or browsing history. You can read more about the extension itself on the Chrome Extension page.

Yes - the extension requires explicit user authentication before it can access any patient data, adding a layer of protection against unauthorized use.

AI is used for insurance verification, claims recovery analysis, staffing recommendations, and conversational assistance. Dental Shield states that AI outputs are meant as decision-support tools for review by qualified professionals, and that data is not used to train third-party AI models - this is backed by data processing agreements with OpenAI.

Information is retained as long as your account is active, or as needed for legal and regulatory compliance - for example, professional credential documents and tax forms follow applicable regulatory retention rules. You can request deletion of your account and data at any time, subject to those requirements.

Yes. Depending on your jurisdiction, you have rights to access, correct, delete, or request portability of your personal information, and to object to certain processing. Dental professionals specifically can delete their account through the mobile app or web platform, which performs a soft-delete while preserving records needed for tax and regulatory purposes.

Yes - approximate location is derived from your IP address, and precise location is collected specifically when using shift check-in/check-out features, and only with your permission.

The Services aren't directed at children under 13, and Dental Shield states it doesn't knowingly collect personal information from them. Patient records for minors are only entered and managed by authorized dental practice staff acting in a professional capacity.

Yes. Dental Shield will post any material changes on the website and update the "Last Updated" date at the top of the policy. Continuing to use the Services after changes are posted means you accept the revised policy.

You can reach Dental Shield directly at Hands.Infotech@gmail.com for any questions about the Privacy Policy or to exercise your data rights. For general platform questions, the Support Center is also available.